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My project, titled "Enhancing Patient-Provider Interaction at SETU Sports Injury Clinic: A Study on Improving the Physiotherapy Treatment Process," began with a comprehensive literature review to establish a solid foundation. I then carefully designed a research methodology, considering all relevant stakeholders. Surveys and interviews were meticulously crafted to meet ethical standards for research in medical environments. To gather valuable insights, I distributed empathy maps to patients, capturing their experiences throughout the treatment journey. I analyzed the qualitative data using thematic analysis and affinity diagram techniques while also collecting quantitative data from surveys to support the findings. By synthesizing these results, I identified key touchpoints between patients and healthcare providers, uncovering specific issues within the treatment process. During the ideation phase, I developed personas and scenarios to create a mind map, facilitating brainstorming. Utilizing the Six Thinking Hats technique in collaborative workshops, I generated and refined ideas, resulting in a well-defined user journey aimed at enhancing patient interaction at critical touchpoints. Next, I designed the information architecture, functional modules, and sitemap, which served as the foundation for low-fidelity prototypes in Figma. I conducted the first round of user testing by developing targeted questions and analyzing recorded sessions to gather feedback, closely observing users' facial expressions and areas of confusion or frustration. Based on the initial user test findings, I refined the prototypes to mid-fidelity, incorporating graphic design considerations. The final deliverable was the PhySync app, complete with brand and marketing positioning. All project steps are documented in the process book, and the high-fidelity prototype can be viewed via the provided Figma link.
Enhancing Patient-Provider Interaction at SETU Sports Injury Clinic:A Study on Improving Physiotherapy Treatment Process
Enhancing patient interactions at SETU Sports Injury Clinic during physiotherapy treatment by prioritizing patient preferences, optimizing treatment outcomes, and reshaping the physiotherapy landscape through the implementation of a holistic,patient-centred, and technology-driven care paradigm.
• To pinpoint shortcomings within the current physiotherapy treatment approach atSETU Sports Injury Clinic.
• To investigate current interactive methods to acquire existing knowledge.
• To bridge the information gap for physiotherapy patients.
• To create an innovative interactive solution that motivates patients to actively engage in and enhance their participation in the treatment process.
How can innovative interactive solutions be designed and implemented to enhance patient engagement and participation in the physiotherapy treatment process at SETU Sports Injury Clinic?
This research, guided by the Double Diamond framework, involved a thorough review of existing literature, data collection through surveys and interviews, and careful analysis to uncover key insights. Ethical considerations were prioritized throughout, ensuring a comprehensive understanding of patient experiences and challenges in the healthcare setting.
For this project's survey, the Participant Information Sheet and Consent Form have been carefully designed to explain the survey's purpose, participant experience, and data privacy. Find all the details at the link below:
I carefully designed interview questions and consent forms to better understand patients' experiences. These questions help us learn about their first impressions, treatment process, and overall clinic journey. You can find all the details below.
And then, I designed an empathy map to better understand users' experiences. I asked patients for their input because this tool helps us see what users say, think, do, and feel, making it easier to empathize with their perspective. This approach allowed me to identify pain points and opportunities for improvement. find the designed empathy map below.
In my initial approach, based on data analysis, I decided to design a mobile application. The goal was to retain the positive aspects highlighted by users (green circles) and develop solutions for the identified negative aspects (red circles) within the mobile application.
In the ideation phase, I began by creating a detailed mind map based on data analysis to identify key design considerations. This mind map was then examined during a ideation workshop. Using the Six Thinking Hats approach, I developed three innovative ideas to explore further.
Step 1: A mind map was created based on data analysis to identify key aspects for consideration in the design process.
Step 2: Participated in an ideation workshop for focused brainstorming to uncover the best ideas.
Step 3: In this section, the Six Thinking Hats technique was employed to enhance decision-making and problem-solving.
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Step 4: Finally, three idea directions were presented.
Personas and scenarios were crafted in this section to guide the design process toward a user-centred approach before committing to the final design idea. This method was employed to thoroughly evaluate all aspects of the design, weighing both the pros and cons. By incorporating these user profiles and realistic scenarios, the goal was to better understand and predict user interactions, ensuring that the final design would effectively meet the needs and preferences of its intended audience.
The scenarios for this project have been meticulously developed, with detailed storyboards accompanying each one. Dive into the links below to explore the comprehensive ideation process and check out the final idea poster.
The final idea integrates three primary ideas into a cohesive design, encompassing all three elements. This comprehensive plan allows for both face-to-face patient evaluations and virtual sessions, accommodating patients who are unable to attend in person. Additionally, the incorporation of gamification elements encourages patients to actively engage in their physical therapy exercises, enhancing their overall participation and motivation.
In the prototyping phase, after defining the user flow and journey, the information architecture and functional modules were outlined. Initial low-fidelity wireframes were then created in Figma. Following this, a user testing methodology was developed, including the design of user testing questions. The first round of user testing was conducted, and based on the feedback, the wireframes were refined. A second user test was then performed, leading to the creation of the final high-fidelity prototype.
Tap below to explore a quick overview of the entire process!
Finally, after conducting thorough research and designing the UI/UX, I developed the branding and marketing strategy for the application. I created the brand name, selected the color palette, fonts, typography, and illustrations, and delivered the final artifact: the PhySync application with a high-fidelity prototype.Additionally, I designed a short animation that is sent to patients via email, giving them an overview of the process before their clinic visit. You can explore the animation, branding and marketing presentation, and detailed explanations of the high-fidelity prototype below. Simply tap to view each section.
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Genius is the ability to reduce the complicated to the simple.
